Ofte stilte spørsmål

By-products can be simply defined as materials that we have an excess of in society such as liver or other organs, which are highly nutritious ingredients. In all ROYAL CANIN products we only use high quality by-products - listed as animal derivatives in our ingredients list. Our high-quality by-products are not only safe and nutritious, they are also more sustainable as they do not compete with human food production.

Grains are the seeds from wheat, maize, rye, oats, rice and millet and are an excellent source of amino acids, vitamins, minerals, carbohydrates, fibre and fatty acids that are essential for the health of dogs and cats. Not only do they support the health of our pets helping to provide complete and balanced nutrition, they can also be very sustainable. When it is not possible for pet food manufacturers to list individual ingredients, grains such as rice and maize will be listed under the category "Cereals". Grains used in pet foods are an excellent source of energy, helping to provide complete and balance nutrition. During the manufacturing process the outer husks are removed and the grain is finely ground and cooked, to ensure the grains are digestible. Pet foods may include one or more grains such as rice, wheat, corn, barley, and oats. While grain-free pet foods have become a popular trend, the dietary value of grains is undeniable, except in very few cases where an allergy is diagnosed by a Vet. Adverse reactions to grains are actually very rare.

Dehydrated poultry can be a great source of protein. There are many misconceptions about using fresh meat vs dehydrated meat, but dehydration just means drying. This removes the excess water from the fresh meat which increases the overall percentage of protein, making it a more nutritionally concentrated ingredient. There are many benefits to dehydrating meat such as poultry, not only does it preserve the nutritional quality of the original fresh meat it also makes transport and storage safer, easier and less environmentally impactful. When excellent quality fresh meats are used and properly processed, the resulting dehydrated meat meal will also be of excellent nutritional quality. All animal protein used by ROYAL CANIN® is declared suitable for human consumption. Did you know, fresh meat can contain up to 85% water and only 10-30% protein. Where as dehydrated meats can provide up to 90% protein. 

We manufacture every pet food we sell, in plants that we own; our plants are ISO 9001:2008 certified for Quality Management and ISO 22000 certified for Food Safety.

• Selecting the suppliers of raw materials in accordance with very strict specifications. This rigorous selection process doesn’t end with our first purchase.

• Only using meat from animals which are declared fit and healthy for human consumption 

• Providing complete traceability and identification of all ingredients

It is common for suppliers of cat and dog food to market their products by claiming the amount of “meat” or “fresh meat”, particularly placing them as the first ingredient. According to current feed legislation, each ingredient / ingredient group in a pet food must be listed on the package based on weight before cooking in descending order. This means that “fresh meat” that naturally contains large amounts of water (approximately 75%) receives a high position on the ingredient list. This may give the impression that “meat” is the primary source of the nutritional content of the pet food. When reading an ingredient list, we should take into account that “fresh meat” contains 70-80% water. During the preparation of a “processed animal protein” as “dehydrated poultry protein” or “chicken meal”, most of this water is removed. For example, this means that 1 kilogram of fresh poultry will provide approximately 250 grams of nutrients, compared to 1 kilogram of dehydrated poultry protein which provides more than 900 grams of nutrients. A list of ingredients containing raw materials with very different water content becomes difficult to understand. Overall, you should consider moisture content whenever reading a pet food label making diet comparisons. We also recommend looking at the ‘guaranteed nutrient analysis (protein, fat, carbohydrate…) and at the nutrient digestibility when comparing diets. 

At Royal Canin, we do not use any artificial colourings in the diet formulations. As a result, there are natural variations in the raw ingredients which results in a variation in the kibble colour (this is comparable to different colour variations you see when you purchase meat, fruits and vegetables). While this variation exists, only diets meeting the highest of quality standards with regards to their nutritional composition are released to the market. 

If you are concerned your pet is overweight we would recommend speaking to your Vet or Veterinary Nurse who will be able to examine your pet and advise on how to move forward. When tackling pet obesity and looking at diet recommendation, it is important that we do not just simply reduce the cat or dog’s current feeding amount as this can lead to a nutritional imbalance where insufficient levels of nutrients are being provided and your pet may also feel very hungry.

Occasional offers may be available on some of our products. To be kept up to date on any of these promotions, check with your local pet retailers or veterinarian, subscribe to our newsletter, or follow us on social media. We do not provide samples, however we are so confident that your pet will love our food that we have a Palatability guarantee . That means that, in the unlikely event your pet refuses to eat their Royal Canin diet, we can offer 100% money-back on all products, with support from our retail partners. Terms and conditions apply and are available in the "What is the palatability guarantee?" FAQ.

It is important to remember that pets, particularly cats, may be occasionally sensitive to subtle variations in diets. For a smoother, more gradual transition from one bag to another, remember to buy your new bag a week in advance to enable mixing of the current bag and the new bag together. If your pet used to like our food and refuses to eat it unexpectedly despite a gradual change between bags, please contact one of our nutritional advisors by phone or email to advise you further.

• There is at least 75% of food left in the bag. 

• The food is in its original bag.

100% palatability guarantee is not applicable in situations when the pet has died or its’ nutritional needs have changed (i.e. due to sterilization/ castration, illness or allergy), the best before date has expired, or the owner has accidentally bought wrong food. 100% palatability guarantee does not either apply when Royal Canin -product is bought from a foreign online shop.

Royal Canin products cannot be bought directly and are exclusively available in pet speciality stores. If your local retailer doesn’t have the diet you require in stock, you can ask them to order the specific products. You can also use our stockist finder to localise retailers selling our products.