Usein kysytyt kysymykset

Mustavalkokuva seisovasta aikuisesta maine coonista ja aikuisesta saksanpaimenkoirasta valkoista taustaa vasten

Pet obesity is a disease. It is a growing problem.
If you are concerned your pet is overweight we would recommend speaking to your Vet or Veterinary Nurse who will be able to examine your pet and advise on how to move forward. When tackling pet obesity and looking at diet recommendation, it is important that we do not just simply reduce the cat or dog’s current feeding amount as this can lead to a nutritional imbalance where insufficient levels of nutrients are being provided and your pet may also feel very hungry.

Royal Canin offers a range of diets to support healthy weight loss whilst keeping your pet full and satisfied and then maintain this loss once your pet is at its ideal weight.

Due to the nature of these diets, it is important they are fed under veterinary supervision. Regular weight checks and close monitoring are recommended to ensure the animal achieves the weight loss desired within a safe timescale. Your Vet or Veterinary Nurse will be able to support and advise on your individual pet.

We do not sell directly to consumers. Royal Canin veterinary diets should be fed following veterinarian recommendation and under veterinarian supervision. You can purchase them directly through your veterinary practice or through some online retailers.
Royal Canin is committed to producing formulas of the highest quality and performance to cats and dogs. While the total cost of our nutrition may seem high when compared to other diets, variation between bag sizes, feeding amounts, quality and digestibility means that we believe you will find the cost per day of our pet foods extremely reasonable. 
Dry diets should be stored in their original bags and resealed between feeding. Most small bags include a re-sealable zipper. If the bag does not have this feature, it’s recommended to keep the product in the original bag and store in a dry, airtight plastic or steel container with a lid.

Canned, wet diets, once opened, need to be covered and refrigerated and consumed within two days. If your pet doesn’t like cold food, try warming it to room temperature before feeding. (please note: if you use a microwave put the product in an appropriate microwave-safe container and always check temperature before feeding).
Royal Canin products cannot be bought directly and are exclusively available in pet speciality stores. If your local retailer doesn’t have the diet you require in stock, you can ask them to order the specific products. You can also use our stockist finder to localise retailers selling our products.
To access a Royal Canin website in a different country, click on the flag icon located at the bottom right of every page of our website. This will bring you to a world map where you can chose your country of interest. 

Click on the country of your choice and you will be automatically directed to the associated Royal Canin website. 
Occasional offers may be available on some of our products. To be kept up to date on any of these promotions, check with your local pet retailers or veterinarian, subscribe to our newsletter, or follow us on social media. We do not provide samples, however we are so confident that your pet will love our food that we have a Palatability guarantee . That means that, in the unlikely event your pet refuses to eat their Royal Canin diet, we can offer 100% money-back on all products, with support from our retail partners. Terms and conditions apply and are available in the "What is the palatability guarantee?" FAQ.
For dry diets, palatability of the kibble remains at its best for one month after the bag is opened, however will be fine for up to two months so long as the bag is stored properly, in a cool, dry, airtight container. 

Once opened, wet food should be refrigerated and consumed within two days. If left out at room temperature, it should be discarded after two hours. 
Although samples are not available, we pride ourselves on the quality and palatability of our diets and therefore offer a full money-back guarantee on all of them, called the Palatability Guarantee. Our Palatability Guarantee means that, in the unlikely event your pet refuses to eat their Royal Canin diet, you can have another Royal Canin product instead or your money back. To use the palatability guarantee, contact the shop/clinic/e-retailer where you bought the product. The palatability guarantee is valid as long as the criteria below are fulfilled; 

There is at least 75% of food left in the bag.
The food is in its original bag.
You need to have a receipt of purchase.

100% palatability guarantee is not applicable in situations when the pet has died or its’ nutritional needs have changed (i.e. due to sterilization/ castration, illness or allergy), the best before date has expired, or the owner has accidentally bought wrong food. 100% palatability guarantee does not either apply when Royal Canin -product is bought from a foreign online shop.

If you have any questions about the 100% palatability guarantee, please contact Royal Canin consumer care.

Meat and animal derivatives is a labelling category that describes animal based ingredients used in pet foods (not including dairy which has it's own category). Animal derivatives are by-products of the human food industry from species typically used in the human food chain such as beef, chicken, pork and fish. 

By-products can be simply defined as materials that we have an excess of in society such as liver or other organs, which are highly nutritious ingredients. In all ROYAL CANIN products we only use high quality by-products - listed as animal derivatives in our ingredients list. Our high-quality by-products are not only safe and nutritious, they are also more sustainable as they do not compete with human food production.

Grains are the seeds from wheat, maize, rye, oats, rice and millet and are an excellent source of amino acids, vitamins, minerals, carbohydrates, fibre and fatty acids that are essential for the health of dogs and cats. Not only do they support the health of our pets helping to provide complete and balanced nutrition, they can also be very sustainable. When it is not possible for pet food manufacturers to list individual ingredients, grains such as rice and maize will be listed under the category "Cereals". Grains used in pet foods are an excellent source of energy, helping to provide complete and balance nutrition. During the manufacturing process the outer husks are removed and the grain is finely ground and cooked, to ensure the grains are digestible. Pet foods may include one or more grains such as rice, wheat, corn, barley, and oats. While grain-free pet foods have become a popular trend, the dietary value of grains is undeniable, except in very few cases where an allergy is diagnosed by a Vet. Adverse reactions to grains are actually very rare.
Ingredients for Royal Canin products are selected based on multiple different factors, including the suppliers’ compliance with our quality and food safety requirements, consistent availability and nutrients available. 

Royal Canin is making strides towards sustainability by attempting to obtain raw ingredients as close to each manufacturing facility as possible. 
Our quality and food safety systems are state-of-the-art and we continually invest in new technology to ensure this remains the case. All our food is made to the strictest quality requirements to ensure absolute safety. 
We manufacture every pet food we sell, in plants that we own; our plants are ISO 9001:2008 certified for Quality Management and ISO 22000 certified for Food Safety.

Because cats and dogs deserve the best nutrition to remain in the best of health, Royal Canin is committed to: 

Selecting the suppliers of raw materials in accordance with very strict specifications. This rigorous selection process doesn’t end with our first purchase.
Testing the quality of every ingredients before they are accepted for use in Royal Canin foods - we monitor every load delivered to our plants to verify the safety and quality of the ingredients we use to make pet food. 
Only using meat from animals which are declared fit and healthy for human consumption 
Quality control from the moment the raw materials enter the factory tight through to the packaging stage, thanks to systematic measures and analyses at all key stages. Rigorous testing is done on every batch of finished product in order to validate safety, nutrient composition, and quality, before our products are shipped to our customers
Providing complete traceability and identification of all ingredients

Introducing your pet onto a new diet should be done gradually over 5 - 7 days to avoid the possibility of digestive upset. We suggest:

    Mix 25% of your new diet with 75% of your pet’s previous diet for 2 or 3 days
    Then mix the two diets 50% and 50% for 2 or 3 days
    Then mix 75% of the new diet with 25% of the previous diet for 2 or 3 days
    You can now try feeding with 100% of the new diet.

This guide is also useful for an easy transition of the same product from current bag to new bag.

With pet obesity a growing concern reducing our pets’ quality of life and life expectancy it is important to be as accurate as possible when it comes to feeding them.

Although measuring cups can be used as a guide, they offer significant daily variation between meals (on average 20% more or less food per serving*). Additionally 80% of owners overfeed when using a measuring cup* therefore we do not recommend using them.

Due to this level of inaccuracy, our recommendation is to weigh out the daily allowance of food using digital scales, this ensures your pet is receiving the correct amount of food each day. These amounts may change due to life stage, activity level or whether the animal has been neutered, therefore to maintain their ideal body condition throughout life we advise to weigh your pet regularly and adjust feeding amounts where necessary.

*AJ German et al. Imprecision when using measuring cups to weigh out extruded dry kibbled food. Journal of Animal Physiology and Animal Nutrition (2011); 3(11):368-373. 
Dehydrated poultry can be a great source of protein. There are many misconceptions about using fresh meat vs dehydrated meat, but dehydration just means drying. This removes the excess water from the fresh meat which increases the overall percentage of protein, making it a more nutritionally concentrated ingredient. There are many benefits to dehydrating meat such as poultry, not only does it preserve the nutritional quality of the original fresh meat it also makes transport and storage safer, easier and less environmentally impactful. When excellent quality fresh meats are used and properly processed, the resulting dehydrated meat meal will also be of excellent nutritional quality. All animal protein used by ROYAL CANIN® is declared suitable for human consumption. Did you know, fresh meat can contain up to 85% water and only 10-30% protein. Where as dehydrated meats can provide up to 90% protein. 
“Meat” claims in pet food can be confusing.  
It is common for suppliers of cat and dog food to market their products by claiming the amount of “meat” or “fresh meat”, particularly placing them as the first ingredient. According to current feed legislation, each ingredient / ingredient group in a pet food must be listed on the package based on weight before cooking in descending order. This means that “fresh meat” that naturally contains large amounts of water (approximately 75%) receives a high position on the ingredient list. This may give the impression that “meat” is the primary source of the nutritional content of the pet food. When reading an ingredient list, we should take into account that “fresh meat” contains 70-80% water. During the preparation of a “processed animal protein” as “dehydrated poultry protein” or “chicken meal”, most of this water is removed. For example, this means that 1 kilogram of fresh poultry will provide approximately 250 grams of nutrients, compared to 1 kilogram of dehydrated poultry protein which provides more than 900 grams of nutrients. A list of ingredients containing raw materials with very different water content becomes difficult to understand. Overall, you should consider moisture content whenever reading a pet food label making diet comparisons. We also recommend looking at the ‘guaranteed nutrient analysis (protein, fat, carbohydrate…) and at the nutrient digestibility when comparing diets. 

At Royal Canin, we do not use any artificial colourings in the diet formulations. As a result, there are natural variations in the raw ingredients which results in a variation in the kibble colour (this is comparable to different colour variations you see when you purchase meat, fruits and vegetables). While this variation exists, only diets meeting the highest of quality standards with regards to their nutritional composition are released to the market. 
The palatability of Royal Canin formulas is guaranteed. If you purchase a product and your pet refuses to eat it, please return the entire uneaten portion in the original packaging to the place it was purchased. The retail outlet or veterinary clinic will reimburse you the cost, issue a credit, or replace the product with a different Royal Canin product. We pride ourselves on the quality and palatability of our diets and offer a full money back guarantee on all of them, called palatability guarantee (read more in the "What is the palatability guarantee" FAQ). This means that in the unlikely event that your pet does not like our food, you can get your money back. 

It is important to remember that pets, particularly cats, may be occasionally sensitive to subtle variations in diets. For a smoother, more gradual transition from one bag to another, remember to buy your new bag a week in advance to enable mixing of the current bag and the new bag together. If your pet used to like our food and refuses to eat it unexpectedly despite a gradual change between bags, please contact one of our nutritional advisors by phone or email to advise you further.

Growing puppies are to be fed the amount recommended for their expected adult bodyweight as indicated on the product’s feeding guide.

As an example below (based on Medium Puppy), if your puppy is 4 months old, and you're expecting them to be an adult weight of 18kg (based on mum and dad's adult weight or veterinary advise), you should be feeding them 279g a day. We'd recommend feeding this between 2-3 meals if they're under 5 months old, so split 279g into 3 which is 93g per meal.

As an example below (based on Medium Adult), if your dog is over 12 months old, their adult weight is 16kg, and they are exercised between 1-2 hours a day, you should be feeding them 229g a day. We'd recommend feeding this between 2 meals (one in the morning, one in the evening), so split 229g into 2 which is 114.5g per meal.

It is important for all pets to have regular weight checks, but particularly for large and giant breed dogs. Their food intake needs to be monitored closely and adjusted if required to help maintain a safe and steady growth rate and to avoid the possibility of any excess weight gain.

If you are unsure about what your pet’s expected adult bodyweight will be, your vet would be the best person to advise on this when you take your pet in for their initial puppy/kitten health check.

Use an appropriate weigh scale and/or the specific measuring cup as annotated on the bag. Always ensure that you measure food very carefully. A small measuring variation when feeding cats and small dogs can significantly increase their calorie intake.

Once your pet is eating the diet completely, it is important to weigh your pet approximately one month later. Remember to record your pet’s weight and body condition, and highlight any changes to ensure you make appropriate adjustments in your pet’s food intake based on your weigh-in records. (If you require any assistance with your weigh-ins and amounts to feed, please do not hesitate to contact your vet or specialist retail store.)

Royal Canin are constantly researching and developing environmentally friendly packaging. Our commitment by 2025 is for all our packaging to be 100% recyclable. Our challenge is to ensure that the packaging continues to protect the product from any possible contamination, and is a barrier to oxygen and light which can affect the quality of the product, as well as being strong and not easily damaged. The bags are designed to maintain the nutritional profile and freshness of the product throughout its entire shelf-life.
Currently, the recyclability of our packaging will depend on your local centres.
Based on size, age, lifestyle and breed, each cat and dog has unique nutritional needs. For healthy pets, use our product filters to find the right diet for your cat or dog.   
If your pet is experiencing health issues, please refer to your veterinarian for more information. They will consider multiple factors when recommending an appropriate diet.

Ota yhteyttä

Esitä kysymys tai katso, miten voit ottaa meihin yhteyttä.

Ota meihin yhteyttä
Mustavalkokuva istuvasta aikuisesta berninpaimenkoirasta valkoista taustaa vasten
Mustavalkokuva istuvasta aikuisesta bretonista valkoista taustaa vasten


Lue lisää siitä, miten olemme toteuttaneet näitä arvoja päivittäin jo 50 vuotta.

Mustavalkokuva istuvasta aikuisesta sfinxistä valkoista taustaa vasten

Kestävän tulevaisuuden puolesta

Kestävä kehitys on keskeinen osa kaikkea Royal Caninin päivittäistä toimintaa ympäri maailman.